Returns Policy

Returns, Exchange and Refunds policy.

At Post Pet Meds we aim for customer satisfaction and happy pets. Please read our Returns, Exchange and Refunds policy carefully

Please choose carefully and review items in cart before final check out as we do not refund unless your item/s are faulty.

Post Pet Meds cannot offer refunds, exchange, or returns on certain items (including due to change of mind) . Please see details below:

Products that cannot be returned to Post Pet Meds or refunded:

• Pet Food ( opened and unopened)
• treats
• perishable items
• Items that require storage at specific temperatures
• supplements
• sale items
• Products not in original , resale conditions
• over the counter pet medications
• Items marked as non-returnable

Post Pet Meds reserved the absolute right to determine if items meet resale condition.

Customers are responsible for bearing costs associated with shipping returned items ( except in cases of faulty or defective items)

Faulty/ defective products:

Please contact us via email within 7 days of receipt of your order. Email info@postpetmends.co.nz

Please include the order number and invoice in your email.

We are happy to accept returns of eligible products provided that they are returned within 30 days of purchase and are in original packing and unused condition.

Please note that veterinary prescription medications cannot be returned or refunded in accordance with ACVM regulations.

If you need to return an item, please contact us at info@postpetmeds.co.nz before mailing the item.

Returns Policy

We want you to be happy with your purchase. If you need to return an item, please follow the guidelines below:

• Returns must be received within 30 days of the purchase date.
• Please include a copy of your receipt with the returned item(s).
• Items must be clean, unused, in good condition, and in the original packaging—free of fur and damage.
• Original shipping charges are non-refundable.
• Customers are responsible for return shipping costs, unless the return is due to our error (e.g. wrong item sent or defective product).
• Be sure to package the item securely, similar to how it was delivered, to prevent damage during return transit.

Returned items can be mailed to Post Pet Meds at:

Post Pet Meds

PO Box 27

Kaiapoi 7644

New Zealand.

Refunds Policy

If you're requesting a refund, please note the following conditions:

• A 20% restocking fee may apply.
• Shipping, credit card, processing, banking, and administrative fees are non-refundable.
• Items must be clean, unused, in good condition, and in their original packaging to be eligible for a refund.

Once your returned item has been received and inspected, we’ll send you an email to confirm the outcome.

If your refund is approved, the amount will be credited back to your original method of payment.

Please allow up to 14 business days for the refund to appear in your account, depending on your bank or card provider.

If you have not received your refund, please contact us at info@postpetmeds.co.nz

In the case of a defective item, a replacement or refund can be arranged on receipt of the returned item.

How can I cancel an order?

Please contact us as soon as possible by email at info@postpetmeds.co.nz or by calling 0274912524. Please note that some orders are dispatched by the warehouse. If the order has already been mailed, then it is the customer’s responsibility to return the item when received. Shipping cost is not refundable, and return shipping cost is the responsibility of the customer.