What are the shipping costs?
Shipping charges
Urban $ 7.50
Rural $ 10. 50
Prescription medications $ 10.50
The shipping charges are automatically calculated and added to the total cost at check out.
Once you have added your desired items to cart and entered the relevant delivery address, the shipping costs will be displayed to you so you can see exactly what the shipping charges are before you proceed to payment.
Extra shipping charges may apply for bulk and oversized items as determined by Post Pet Meds
We ship to New Zealand South and North islands physical addresses. Unfortunately, We are unable to offer shipping to outer island regions at this time (Waiheke, Great Barrier Island, Stewart Island, Chatham Island)
We do not ship internationally.
We are unable to ship to Private bags, PO Box addresses, parcel lockers.
Please contact us as soon as possible so we can try to change the delivery address before your order is shipped and scanned into the courier system. If it has already been shipped, we can contact the courier to try retrieve your order. This is sometimes not possible. Please note that additional charges may apply
This can be used for eligible items like food, treats, supplements, flea and worm preventatives. Auto ship helps you save time and save even more money off our already low daily prices. Get 20% off your first autoship product order and 5% off subsequent orders of that item.
Post Pet Meds reserves the right to discontinue any promotions , sales, discounts.
A credit card is needed for this feature. Your card will be billed each time by payment gateway Stripe before your next order is shipped.
Afterpay and PoLi, Direct debits cannot be used for subscription orders. These can however be used for single time purchases.
(Afterpay not available on prescription medication purchases)
Yes. You can use guest check out to make single time purchases as many times as you like.
No. You can make single time purchases using guest checkout at any time or as many times as you like.
However, some services such as auto-ship or pet prescription medication orders require you to make an account to fulfill your order. Creating an account gives you control over selecting your order frequency, updating mailing information, payment information or cancellation. If you have any questions or need help with your autoship subscription please do not hesitate to contact us.
If you would like to keep the autoship function but change the frequency of an order, product ( for example flavour of foods, weight bracket for a flea treatment) the best way to do this is to cancel the original autoship subscription and create a new one for the desired product.
Contact us as soon as possible so we can try to stop the order from being shipped. Please note that some items get shipped from warehouse facilities. If your order was already scanned into the courier service, it is the customer's responsibility to return the item and pay for return shipping costs.
Please review items in the cart before final check out to ensure they are correct.
Below are the estimated delivery times once your order has been dispatched. However, there may be times when there are delays due to unforeseen circumstances. We aim to ship your order within 24-48 hours ( normal working days) of receiving your order ( exception for pet prescription medicines- for details please refer to Pet Prescriptions ). Orders are processed between Monday - Friday ( closed on public holidays and weekends). Orders made over the weekend or on public holidays will be processed the next usual business day. Weekend shipping not avialable.
Urban 1-2 days
Rural 2-3 days
Occassionally there may be delays due to conditions beyond our control and during holiday periiods ( eg Christmas and New Years).
We accept a wide range of payments via several internationally recognised and secure gateways: Stripe, POLi, Paypal and Afterpay. Options include: Visa, Mastercard, Google pay, Apple pay, Bank Transfer, Paypal, Afterpay.
All our online payment platforms have very strict security features that meet internationally required standards.
Post Pet meds does not store any payment information. All payment details are managed by our payment gateway providers.
Please note that certain payment options may not be available for certain services or class of items due to their individual policies.
We do not have a click and collect store opened to the public at this time.
We are an online business but will look into this in the future.
At Post Pet Meds we aim for customer satisfaction and happy pets. Please read our Returns, Exchange and Refunds policy carefully
Please choose carefully and review items in cart before final check out as we do not refund unless your item/s are faulty.
Post Pet Meds cannot offer refunds, exchange, or returns on certain items (including due to change of mind) . Please see details below:
Products that cannot be returned to Post Pet Meds or refunded:
Post Pet Meds reserved the absolute right to determine if items meet resale condition.
Customers are responsible for bearing costs associated with shipping returned items ( except in cases of faulty or defective items)
Please contact us via email within 7 days of receipt of your order. Email info@postpetmends.co.nz
Please include the order number and invoice in your email.
We are happy to accept returns of eligible products provided that they are returned within 30 days of purchase and are in original packing and unused condition.
Please note that veterinary prescription medications cannot be returned or refunded in accordance with ACVM regulations.
If you need to return an item, please contact us at info@postpetmeds.co.nz before mailing the item.
Returned items can be mailed to Post Pet Meds at:
Post Pet Meds
PO Box 27
Kaiapoi 7644
New Zealand.
We reserve the right to charge a 20% restocking fee.
Shipping fees, credit card fees, processing fees, banking fees, administrative fees are non-refundable.
For refund requests, the returned items must be clean, unused, in good condition and in the original packaging.
When we have received and checked the returned item, we will send you an email update. We will inform you if the refund request has been approved or declined. For approved refunds, the credit will be applied to the original card of purchase. Please note that funds may take up to two weeks ( 14 business days) to show up in your account.
If you have not received your refund, please contact us at info@postpetmeds.co.nz
In the case of a defective item, a replacement or refund can be arranged on receipt of the returned item.
Email info@postpetmeds.co.nz
Telephone 0274912524
We aim to get back to you within 1-2 working days.
If your pet is experiencing an emergency be sure to contact your local veterinarian / emergency service.
Purchases from Post Pet Meds acknowledges and accepts terms of sale.
Online Veterinary Pharmacy and Pet supplies. Auto- ship available, secure payment options,pet food, pet medication,flea and tick medications, veterinary diets. Veterinary owned, Proudly New Zealand owned Copyright ©2024 Post Pet Meds (PPMVET Limited). All Rights Reserved
